ISO 9001:2015 has been designed and released to respond to latest business trends and be compatible with other management systems such as ISO 27001. This latest version of the Standard focuses on performance which has been achieved by combining the process approach with risk-based thinking and employing the Plan-Do-Check-Act cycle at all levels in the organisation.
Using ISO 9001 helps ensure that customers get consistent, good quality products and services, which in turn bring many business benefits. At Calligo we have built out our ISO 9001 QMS to provide a solid scalable framework for managing our business.
The QMS touches down on all of the key areas within the organisation. This includes our “run the company” areas, Purchasing, HR, Health & Safety, and Corporate Governance. We have also used it for our “client facing” areas, Sales, Marketing, Service Delivery, Project Management, and Audit & Compliance. By managing these areas using a prescriptive framework like ISO 9001, we are able to see efficiency in how we operate and create a proactive repeatable set of processes that allow safe high quality services to be provided consistently and quickly whilst freeing up our people to be working with our clients as needed.
The benefits associated with having a prescriptive framework like ISO 9001 are many. We see enhanced customer and partner satisfaction, increased revenues through the ability to be fast and flexible to client and market needs, full alignment of our internal processes and procedures across all locations and tightly underpinning our ISO 27001:2013 framework (very much a hand in hand extension). All of these when packaged together provide a powerful set of standards and framework that we have built into the DNA of Calligo. These areas will scale and grow as needed and are built with this firmly in mind. The measures and controls we have built through the “run the company” areas can grow with minimal touch, ensuring we can spend time focusing on our clients and helping them to achieve their strategy through the platform we offer.