“Managed services” is a category of B2B services through which client businesses pay managed service providers (MSPs) a regular fee to ensure the maintenance and improvement of different operations. Managed services comprise many different areas, but each one has in common a regular payment model and an expectation that services will be delivered according to a prior agreement.
The history of managed services as a defined business model can be traced back to the 1990s. Although contractors and support teams were around before this time, the late 20th century saw a rise in formalised managed services, particularly in IT.
The increased prominence of managed services can be linked to the rapid advancement of technology in the late 20th and early 21st centuries. Significant changes in technology, particularly cloud computing, plus, internet connectivity and device usage over a twenty year period meant that it was difficult for in-house teams to keep up with the pace of change needed to keep their employers at the forefront of the market.
MSPs (managed service providers) were a better solution to the widening the skills gap than other services around at the turn of the millennium, offering specialised knowledge for which clients could pay in recurring monthly installments. Businesses no longer had to worry about adapting to the latest change because their MSP would ensure that best practice was followed.
IT was the perfect sector for managed services. These providers went above and beyond the existing, reactive models that involved businesses calling up a helpdesk when something broke. The inefficiencies of this model and the downtime that it would cause meant that proactive managed services could flourish as an alternative. Full-service MSPs emerged and grew to prominence in the first decade of the new millennium, aided by improved monitoring technology and the rapid pace of IT development. Calligo and the other IT MSPs of today benefit from the support of major vendors and can offer a full range of services, catering for different industries and applications.
The success of the managed services model in IT has led to its adoption across other sectors. There are now many different types of MSPs offering completely different services, but the principles of proactive support and specialist knowledge remain consistent.
Managed services vs IT managed services
Managed services are not the same as IT managed services, despite some sources conflating the two.
Managed services is an umbrella term covering all manner of services, including – but not limited to – IT. MSPs help businesses with everything from cloud computing to advertising to energy provision.
IT is one of the most prominent and successful areas of managed services. It includes cloud computing, security services, access management, data backup and recovery and much more. Find out more with our guide.
Some of the benefits of working with MSPs have already been implied in this article, but they are important to understand in full.
MSPs are experts in their areas, able to offer guidance on how your business can best prepare for the challenges that it may face in the future.
Working with a service provider means that your teams can focus on what they’re good at rather than having to deal with unforeseen issues.
Especially important in the field of IT managed services, a good MSP will have the resources necessary to ensure that your business’s data stays protected.
Recruiting people into specialist roles is hard. MSPs provide the specialists so that you can focus on recruiting personnel to your core business roles.
Budgeting for a monthly service provider fee is much easier than paying large sums of money at irregular times to fix issues and make updates. The proactive approach also avoids costly downtime.
The best MSPs are at the forefront of their industries, with the best talent helping them to provide cutting edge services that directly benefit their clients.
MSPs not only follow best practice to keep their clients secure, they can also provide workforce education to close off the security risks that might come from employee errors.
Calligo offers a full cloud management service that is designed to ensure security, scalability and flexibility. Cloud is the future of IT managed services and has a range of benefits for its users.
Calligo's Managed Services
Calligo is a managed service provider specialising in computing and connectivity. Our managed services page provides you with access to our core offering, including:
Clicking on one of these links will give you more information on the specific service. The other option is to enquire with us using the form below. Doing so will put you in touch with one of our specialists, who will be able to advise you on the best managed services for your business.
To discover how this service could help your business, speak to one of our expert consultants today.