IT managed services is a type of B2B service model in which managed service providers oversee the operation and maintenance of their clients’ IT systems. “IT managed services” is a broad category encompassing areas as diverse as cloud computing to device monitoring. Many providers will be specialists in particular verticals, regions, technology areas or certain vendors’ offerings.
Common IT Managed Service offerings include:
Finding the right IT MSP
With managed IT services being such a broad category, we recommend that you start your search for a suitable MSP by defining the problem(s) that you are trying to solve. For example:
When you know the problem(s) that you’re trying to solve, you can start to look for an MSP whose service offering matches it. We have expanded upon Calligo’s offering in the final section to give you an insight into what an IT MSP might do.
Most IT managed service providers will have some strengths in the areas below, but every provider is different. This section lists Calligo’s strengths to give you a sense of what an IT MSP can offer.
When Calligo works with another business, we use our IT expertise to identify areas of risk and create a plan to minimise those risks. We also specialise in using technology in novel ways to solve the challenges facing your industry.
We do have a support desk and disaster recovery capabilities, but our proactive approach to IT performance means you won’t be shut down by unexpected issues.
Calligo operates on the principles of privacy by design and privacy by default, making privacy and compliance at the heart of all our software and practices.
Calligo employs experts in all the areas of our service so that you don’t have to. We even provide a virtual CIO service to head up all of your strategic requirements.
It’s much easier to budget for IT managed services than it is to pay ad hoc lump sums when something breaks. Our proactive approach also limits the potential for costly downtime.
Calligo aims to be at the forefront of IT managed services, developing technologies and solutions to solve a range of problems including AI, APIs and data analytics.
Our approach to security is educational as well as technical. In addition to anti-virus, firewalls, and more, by training your staff to work in a secure way, you can avoid all sorts of potential issues.
Calligo's IT managed services
Calligo is a data optimization and privacy specialist. Our mission is to support businesses in extracting the most possible value from their data throughout its entire lifecycle, while simultaneously meeting all applicable data privacy requirements.
A vital stage of the data lifecycle is the maintenance and security of the environment in which it resides – whether in the cloud or on-premise, or hybrid – and used. This is the role of Calligo’s IT Managed Services.
Calligo’s overall service package combines centralized IT services (cloud or on-premise server management, system patching, security, backups and data recovery, etc.) with proactive network administration, a remote helpdesk focused on maintaining your teams’ productivity, and a virtual CIO offering to help you integrate your IT management with a wider business strategy.
The advantage of working with an MSP like Calligo is that our expertise goes beyond the IT basics. Our broader IT managed services offering includes other services designed to support your productivity, including managed Microsoft Office 365, VOIP, file sharing and more. In addition, our wider service areas include cloud infrastructure, data privacy and data insights.
For more information on how Calligo’s IT managed services offering could help your business stay on top of its IT requirements, get in touch with our specialist team today.
To discover how this service could help your business, speak to one of our expert consultants today.