Senior Managed Services Consultant

The Senior Managed Services Consultant will be a dynamic, dependable IT professional who will deliver 3rd level support to clients, project teams and internal users including the management of Calligo’s cloud services. They will primarily be responsible for the operation of Calligo’s services and delivering internal projects.

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Calligo worker on cloud infrastructure

Key Duties

  • Resolution of client issues
  • Resolution of infrastructure issues
  • Manage, operate and upgrade systems
  • Troubleshoot problems
  • Identify and log recurring issues using the problem management procedure
  • Support, mentor and knowledge share with other members of the team
  • Ownership and responsibility for the management of Calligo’s cloud services
  • Ownership and responsibility for the configuration and administration of key technologies
  • Ownership and responsibility for assisting with the installation, alteration or ceasing of client services
  • Ownership and responsibility for the implementation of internal projects
  • Ownership and responsibility of documentation
  • Coordinate escalation of issues to third party support providers
  • Coordinate escalation of issues to management team
  • Manage priorities and workloads
  • Investigate new and existing technologies to identify procedural enhancements
  • Design and implement technical policies, procedures and technologies to ensure performance, availability and security of Calligo cloud services
  • Communicate effectively in a timely manner
  • Complete all work in accordance with internal compliance procedures
  • Supporting team management and Security & Compliance Team in all areas of operations security
  • Supporting team management and Security & Compliance Team in the management of security incidents/events
  • Supporting team management by taking responsibility for information security being included in the planning and delivery of department projects both internally and for clients
  • Supporting team management in maintaining staff compliancy to all team information security policies and procedures
  • Maintain and develop professional skill set
  • Foster strong working relationships with Calligo’s customers

 

Skills and Experience

  • Good communication skills both written and verbally
  • 5+ years technical experience gained in an internal IT team or within a consultancy
  • Industry recognized professional technical qualifications
  • Proven track record in support methodologies, e.g. ITIL.
  • Sound problem analysis skills and an ability to manage and deliver under pressure
  • In-depth knowledge of Windows Server and Active Directory
  • In-depth knowledge of VMware Infrastructure, with VCP certification
  • In-depth knowledge of Exchange
  • In-depth knowledge of networking
  • Solid understanding of mail routing, mail routing rules, SPAM filtering
  • Third-level customer service support experience
  • Experience designing, installing, configuring and maintaining all types of server, storage and network hardware

 

Competencies

  • Enthusiasm, Drive and Initiative
  • Good leadership skills
  • The ability to work alone and within a team
  • Ability to work to deadlines.